Management

Security

Conduct integrated management in the security of the whole system and reduce the risk of information leaking.

  1. 1. Working in the safety-designed office.
  2. 2. According to the security regulation, the employee must sign the confidentiality agreement with the company.
  3. 3. The office should associate with the comprehensive security management system.
  4. 4. Considering the request of the customer, providing effective solutions such as private rooms and security cards.

Security

Personal information protection

  1. 1. Information data management. The company saved information as well as personal information should be strongly protected; Evaluates and classifies the information safety with standardized management which considering confidentiality, integrity, and availability. Then, conduct essential safety management to protect information.
  2. 2. Information security, personal information safety system. The company created a set of information safety management systems, all the employees should be noticed and requested to follow the safety system. The safety system will be updated regularly as well as it will become more perfect.
  3. 3. Information safety education. To maintain and improve the information security management system, the company will enhance the awareness of the importance of security information.
  4. 4. About the prevention and solution of security information issues. The misbehavior of the third party should be considered as well as the mistake of the employee, its relevant solutions should be provided rapidly.
  5. 5. Regulation. The employee should strictly follow the regulations, rules, agreements which are relevant to information security.

Information leaking prevention

Reduce the risk of information leaking

  1. 1. Data and information will not allow taking out of the company
  2. 2. Considering the request of the customer, the used materials should be returned.
  3. 3. Special lockers should be set up for each individual and monitored by the security system.
  4. 4. Employees should collect and place their belongings in their locker after work.

Information leaking prevention

Quality Management

  1. 1. A quality supervision department has been set up which strictly focuses on the monitoring of project schedule and working quality.
    Furthermore, based on traditional quality management, the newest quality management methodology CMM has been involved as well, to deliver customers higher quality software and a better experience.
  2. 2. The well-experienced senior quality inspector has been employed in quality management. Moreover, considering the cultural difference, the Japanese inspector will be involved in the work which relevant to Japanese culture.
  3. 3. The quality supervision department has set up the quality standard for each working field. The data will be returned and remodified if it cannot meet the standard. Different inspection methodologies such as all inspection, partial inspection, and random sampling inspection will be involved in different situations.
  4. 4. ISO9001, BS7799, ISO27001, CMM4 has been involved in the quality management system, to meet the satisfaction(85%)of customers. While ensuring quality and efforts to improve quality, the company has continuously improved the management methodologies to make more working efficiency and performance.

Quality Management

Service

Enhance the employee’s service awareness and working ability can be regarded as a significant part to build a five-star service team.

  1. 1. Providing Multilanguage service environment: Hindi, Chinese, Japanese, English, Korean, etc.
  2. 2. Providing 24 hours service, to fulfill every customer’s request.
  3. 3. Employees continually improve their professional skills and knowledge to satisfy the customer.
  4. 4. There is no negative answer to the customer, except service price.
  5. 5. The customer is always the first.
  6. 6. Customer benefits are the first.
  7. 7. Try to learn from the customer as well as understand their ideas, culture, and habit.
  8. 8. Create long-term relations of a corporation with the customer, besides offering customer services there will offer business information and suggestion as well.

Customer satisfaction

Provide the service that satisfies the customer, serve the customer wholeheartedly. It is very important to make balance from the point of physical and psychological. Nevertheless, it may bring stress to customers if the consideration is over-detailed. Thus, there will have a special method to solve their dissatisfaction.

Customer satisfaction

About service

The meaning of service can be defined as very complex, but the tenet of service is just doing a good job. Such as:

  • ・polite response (attitude)
  • ・right response (meaning)
  • ・rapid response (response)

Once those factors are fulfilled, it will associate with good customer feedback.

Basic principles for serving the customer.

  1. 1. Reply to customer’s confirmation email timely.
  2. 2. Well, understand customer’s requirements such as working statement, scale, and schedule. Communicate with customers timely if there are some issues happened.
    (Keep the schedule in mind and keep the quality)
  3. 3. Communicate with customers regularly, ensure the project goes smoothly.
    (The awareness of communicating with the customer as a corporate partner.)

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